japangamestock.com has compiled a series of the most popular questions/answers we have received to help you using this website.
.
If you have one question that is not covered in that FAQ please, do not hesitate to Contact Us for additionnal informations.
Frequently Asked Questions
In which country are you located ?
Our warehouse is located in Osaka, Japan .
top
How much does it cost to have items shipped to me from Japan ? Do you have a shipping fees chart ?
Shipping fees are automatically calculated depending on the number of items you want to purchase, we have an information chart to give you an idea of the shipping fees, please check below :
Click here to access shipping fees information page.
top
What are the shipping methods available ?
We ship the orders by EMS , AIRMAIL/SAL and SEAMAIL. EMS is a secure and fast delivery company that we recommend you to use.
top
Can you do cash on delivery shipment ?
No we can't, shipping carrier used (EMS and Airmail) Do not offer that service for foreign countries. It's not possible to make cash on delivery shipment.
top
What are the garantee/insurance in case a parcel is lost/stolen while in transit ?
Parcels shipped by EMS are insured.
top
How can i place an order ?
You just have to be registred/Set up an a customer account on the website and add the wanted items to your shopping cart. Then follow the instructions for choosing a shipping method and a payment method.
To register and set up a customer account, please : Click Here
top
What kind of payment method do you accept ?
We accept payment by IMPO (click here to see a sample IPMO), Cash and Credit Card/Paypal.
top
Are there any risks that the customs in my country tax my order ?
Customs can tax big or voluminous parcels but usually not small games parcels . If any taxes must be paid, it is as the unique charge of the customer.
top
What are the delivery times ?
Delivery times changes depending on the country you live in..usually it\s between 3 to 5 days by EMS for Europe and North America.
top
Do you sell US or PAL games ?
We are based in Japan and we only sell Japanese video games.
top
Can I use your Japanese game on my game system ?
You must make sure you can use Japanese games on your system. We do not take games back if your system is not compatible. We recommend you to check and make sure you can use Japanese games on your system before you place an ordert.
top
Why EMS shipping fees are so high ?
EMS is an express fret carrier and we are based in Japan, that's the price to pay to have a delivery in less than 5days approximately.
top
How can i track my EMS order online ?
Click here for Japanese Post Office EMS online tracking web site in English (Choose the bottom one EMS)
Click here for EMS USA online tracking web site in English
top
|
