|japangamestock.com has compiled a series of the most popular questions/answers we have received to help you using this website.
If you have one question that is not covered in that FAQ please, do not hesitate to Contact Us for additionnal informations.
Frequently Asked Questions
In which country are you located ?
Our warehouse is located in Osaka, Japan .
How much does it cost to have items shipped to me from Japan ? Do you have a shipping fees chart ?
Shipping fees are automatically calculated depending on the number of items you want to purchase, we have an information chart to give you an idea of the shipping fees, please check below :
Click here to access shipping fees information page.
What are the shipping methods available ?
We ship the orders by EMS , AIRMAIL/SAL and SEAMAIL. EMS is a secure and fast delivery company that we recommend you to use.
Can you do cash on delivery shipment ?
No we can't, shipping carrier used (EMS and Airmail) Do not offer that service for foreign countries. It's not possible to make cash on delivery shipment.
What are the garantee/insurance in case a parcel is lost/stolen while in transit ?
Parcels shipped by EMS are insured.
How can i place an order ?
You just have to be registred/Set up an a customer account on the website and add the wanted items to your shopping cart. Then follow the instructions for choosing a shipping method and a payment method.
To register and set up a customer account, please : Click Here
What kind of payment method do you accept ?
We accept payment by IMPO (click here to see a sample IPMO), Cash and Credit Card/Paypal.
Are there any risks that the customs in my country tax my order ?
Customs can tax big or voluminous parcels but usually not small games parcels . If any taxes must be paid, it is as the unique charge of the customer.
What are the delivery times ?
Delivery times changes depending on the country you live in..usually it\s between 3 to 5 days by EMS for Europe and North America.
Do you sell US or PAL games ?
We are based in Japan and we only sell Japanese video games.
Can I use your Japanese game on my game system ?
You must make sure you can use Japanese games on your system. We do not take games back if your system is not compatible. We recommend you to check and make sure you can use Japanese games on your system before you place an ordert.
Why EMS shipping fees are so high ?
EMS is an express fret carrier and we are based in Japan, that's the price to pay to have a delivery in less than 5days approximately.
How can i track my EMS order online ?
Click here for Japanese Post Office EMS online tracking web site in English (Choose the bottom one EMS)
Click here for EMS USA online tracking web site in English
Why the total amount in JPY change when redirected to 2checkout secure payment page ?
The JPY total difference between the JGS website and when redirected to 2checkout is due to multiple currency exchange.
To avoid this problem here is what to do.
Choose USD as currency on JGS website. Therefore when transfered to the 2checkout secured payment page, the USD amount will be the same.
Choose a different currency on the 2checkout page (Euros for example). The displayed price on the 2checkout page will be what will be charged.
If you want to pay using PAYPAL it is possible and in whatever currency you want but the best is to be charged in your account currency to avoid currency exchange
The main curency is USD.
Weird for a Japanese based company ? Well 99% of our customers are based outside Japan, this is why USD is used as the main currency for payment at www.japangamestock.com
Hope this clarify things, there is no hidden fees or charges. The difference between the JPY total on JGS and on 2checkout is due to multiple currency exchange (JPY to USD to JPY again). To avoid this select USD and then the currency of your choice on the 2checkout secure payment page, thank you
How to check the real and exact condition of the items I am ordering ? PICTURES Request
1: Put what you want to order in the cart
2: Select USD as currency
3: Choose IPMO/Cash as payment
4: Write in the comments that you want to see details pictures of what you are ordering before paying by paypal/credit card
5: Confirm the order and wait for us to email the pictures to you and payment intsructions in the next few days
6: If you like and want what you see ..make payment and then wait for shipment confirmation, if you don't want what you see let us know and the order will be canceled, no problem.